REFUND & CANCELLATION POLICY

Effective Date: 23/2/2026
Website Name: evergreenarunachal-com-865657.hostingersite.com

At evergreenarunachal-com-865657.hostingersite.com, we are committed to providing reliable and high-quality tour and travel services. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are processed.

1. Booking Confirmation

  • A booking is considered confirmed only after receipt of advance or full payment.
  • Confirmation details will be shared via email, phone, or WhatsApp.
  • Customers are advised to review booking details carefully.

2. Cancellation by Customer

If a customer wishes to cancel a confirmed booking, the following cancellation charges will apply:

  • More than 7 days before travel date: 80% refund of total booking amount
  • 3 to 6 days before travel date: 50% refund of total booking amount
  • Less than 48 hours before travel date: No refund
  • No-show (failure to use booked service): No refund

Cancellation charges may vary depending on hotel, transport provider, or tour partner policies.

3. Non-Refundable Services

The following services may be non-refundable:

  • Special discounted packages
  • Peak season or festival bookings
  • Promotional or limited-time offers
  • Non-refundable hotel rates

Such bookings will not be eligible for refund under any circumstances.

4. Cancellation by Company

If evergreenarunachal-com-865657.hostingersite.com cancels a booking due to unavoidable circumstances such as:

  • Natural disasters
  • Government travel restrictions
  • Vehicle breakdown
  • Hotel unavailability
  • Force majeure events

We will offer:

  • An alternative arrangement of equal value
    OR
  • A full refund of the paid amount

5. Refund Processing Time

  • Approved refunds will be processed within 7–14 working days.
  • Refunds will be credited to the original payment method.
  • Bank, transaction, or payment gateway charges (if applicable) may be deducted.

6. Service Provider Policies

Refund eligibility may depend on the cancellation policies of hotels, car rental companies, or tour operators.
Any deductions imposed by the service provider will be passed on to the customer.

7. Modification of Booking

Changes in travel date, vehicle type, hotel category, or number of persons may result in additional charges depending on availability and pricing at the time of modification.

8. Refund Request Procedure

All cancellation and refund requests must be made through:

📧 Email: evergreenarunachal@gmail.com
📞 Phone/WhatsApp: 9402449401

Only written confirmation from our side will be considered valid.

9. Policy Updates

We reserve the right to modify this Refund & Cancellation Policy at any time without prior notice. Updated policies will be posted on this page.

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